Arte Caballero

Q: How are your products printed and fulfilled?

A: All framed canvases, mugs, and plain canvas prints are produced through MerchOne. T‑shirts and apparel are fulfilled by Printful, both high‑quality POD services. All items are printed on demand, so expect each order to be made uniquely for you.

Q: How long does production take?

A: Most orders are processed within 2–5 business days before shipping. Shipping times vary by destination (UK, Spain, EU). For absolute accuracy, we list current lead times at checkout.

Q: Which countries do you ship to?

A: We ship throughout Spain, the UK, and most of the European Union. Please check the checkout region list for availability.

Q: Do you offer calculated or flat-rate shipping?

A: We provide flat-rate shipping across each region, which takes into account both production and delivery costs. For multi-item orders, shipping fees may increase slightly per item to ensure coverage.

Q: What if I receive a product with poor quality or a printing error?

A: While rare, if an item arrives flawed, please contact us. We’ll coordinate with MerchOne or Printful to resolve it—either with a replacement or refund.

Q: Can I return or exchange items even if there’s no defect?

A: Since every product is printed on demand, we typically cannot accept returns for non-defective prints unless there’s a real issue. We recommend checking dimensions and design carefully before ordering. For actual defects or mistakes, we’ll assist promptly.

Q: Do you have copyright permission for your designs?

A: Absolutely. All artwork is original, created by Jorge Caballero, or used with proper licensing. Each design is submitted with full compliance to copyright laws.

Q: Is my data safe when ordering?

A: Yes. Shopify, MerchOne, and Printful adhere to standard encryption and data security practices to keep your information private