FAQ
Got a question about your print, your order, or the story behind a painting? Here's everything you need to know — and if it's not here, just email me directly.
Orders & Shipping
How long does it take to receive my order?
How long does it take to receive my order?
Every piece is made to order just for you. Most orders ship within 2–5 business days, and delivery across Europe typically takes 5–10 business days. You'll get a tracking link by email as soon as your piece is on its way.
Do you ship internationally?
Do you ship internationally?
Yes — ArteCaballero ships across Europe and internationally. Shipping costs and timelines are calculated at checkout based on your delivery address.
Can I track my order?
Can I track my order?
Absolutely. Once your piece ships, you'll receive a confirmation email with a tracking number so you can follow it all the way to your door.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
Because each piece is made to order, please get in touch as soon as possible at help@artecaballero.com. If production hasn't started yet, we'll do our best to help — but once a piece is in production, we're not able to make changes.
Returns & Damage
What's your return policy?
What's your return policy?
Every piece is made to order, so we don't offer standard returns. But if your piece arrives damaged, send us a photo within 48 hours of delivery and we'll replace it at no cost to you. Questions? Email help@artecaballero.com.
My piece arrived damaged — what do I do?
My piece arrived damaged — what do I do?
I'm sorry, that's never the experience I want you to have. Email help@artecaballero.com with a photo of the damage within 48 hours of delivery, and we'll get a replacement made and shipped to you at no extra cost.
Can I exchange my print for a different size or painting?
Can I exchange my print for a different size or painting?
Since every piece is produced specifically for you, we're not able to offer exchanges. If you're unsure about size, email help@artecaballero.com before ordering — happy to help you choose.
The Art & Prints
Are these original paintings or prints?
Are these original paintings or prints?
Both, depending on what you choose. Most of what you'll find in the shop are high-quality prints of my original paintings — produced on premium canvas or fine art paper. Selected originals are also available — look for the Originals collection, or get in touch if you're after something one-of-a-kind.
What materials and printing process do you use?
What materials and printing process do you use?
Prints are produced on premium canvas or fine art paper through trusted print partners across Europe, using archival inks built to keep their colour and detail for years. Framed canvas options are available if you'd like something ready to hang.
Where do your paintings come from? What inspires them?
Where do your paintings come from? What inspires them?
I've spent over 44 years painting the landscapes and stories that shaped me — from the light of Andalucía and the Strait of Gibraltar to the Algarve coast where I live now. Some pieces are windows onto these places; others slip into something stranger — dreamlike scenes, impossible games, symbolic worlds. Each product page tells you more about the piece itself.
Will the colours on my screen match the print I receive?
Will the colours on my screen match the print I receive?
We do our best through careful colour calibration, but screens vary. What you receive will be a faithful, high-quality reproduction — slight variations in colour between digital displays and printed pieces are normal.
Support
Email help@artecaballero.com
Phone
Average response time 1 business day
How can I get in touch with you?
How can I get in touch with you?
Email me directly at help@artecaballero.com — every message reaches a real person (usually me!), and we respond within 1 business day.
Do you take custom commissions?
Do you take custom commissions?
I do consider select commissions. If you have a space, a place, or a story in mind, email help@artecaballero.com with a few details and I'll let you know if it's something I can take on.
Does ArteCaballero support any causes?
Does ArteCaballero support any causes?
Yes — ArteCaballero proudly supports RifCom (The Rif Community Foundation), which works with communities in the Rif Mountains of Morocco. 100% of donations go directly to their projects.